Our Complaints Process
If you have any problems or concerns regarding your electricity supply, please contact your retailer.
Network Waitaki is committed to providing a high standard of service and a reliable power supply. However, there may be a time when you are not satisfied and if this occurs we would like to hear from you.
Network Waitaki is a provider in terms of the Energy Complaints Scheme (operated by Utilities Disputes Limited) and follows its rules to ensure that any complaint received can be resolved amicably and to the satisfaction of both parties. We provide a free, in-house and simple complaints handling process. Complaints may be received in writing, by email, telephone or may be delivered in person to our office.
Please contact us via:Phone: +64 03 433 0065
Freephone: 0800 440 220
Fax: +64 03 434 8845
Or you can write to us:Network Waitaki Limited
P O Box 147
Or call in at our reception desk at 10 Chelmer Street, Oamaru during normal office hours (8am-5pm).
If we receive a complaint Network Waitaki will:
- Acknowledge it promptly;
- Respond in writing where appropriate;
- Resolve your problem where possible within 20 working days.
If we are unable to resolve a complaint to your satisfaction after 20 working days, you will be advised, and may decide, to take this to Utilities Disputes Ltd who provide a free and independent service and can review and further investigate the complaint for you.
Utilities Disputes Ltd are able to make a determination which is binding on us. You can complain as an individual or on behalf of a business.
Utilities Disputes LimitedFreepost 192682
P O Box 5875
Phone: 0800 22 33 40
Fax: 0800 22 33 47
Web Site: www.utilitiesdisputes.co.nz