Talk to your electricity retailer

If you are struggling to pay your power bill we suggest getting in touch with your retailer as early as possible to discuss options available.

Many electricity retailers offer:

  • Payment plans
  • Temporary payment assistance
  • Energy credits and grants (depending on the retailer)
  • Customer care programmes
  • Advice and support teams

You can find a list of retailers on our network and their contact details HERE, or if you are unsure of who you are with give our customer service team a call and we can look it up for you - 0800 440 220.

Talk to your electricity retailer