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No Power or No Hot Water Faults
To report a “no power”, “no hot water” fault, or to report damage to power lines due to
extreme weather, tree contacts, or vehicle accidents etc phone Network Waitaki on
0800 440 220, or 03 433 0065 if reporting a fault during normal business hours.
If you have queries regarding your account or the revenue metering equipment installed at
your installation, or if you require a final meter reading, or the temporary disconnection of
an installation for work around the service line, you should contact your Electricity Retailer.
 link to retailers list page
When you report a fault you will be asked a number of questions by the operator to help
them establish the nature and scope of the problem.
For a “no power” fault you may be asked:
1. Are all of the circuits (plugs, lights, range etc) affected?
2. Have you checked your switchboard to ascertain that the main switch, fuses,
mini circuit breakers, and any residual current devices are in the on position?
3. Do your neighbours still have power? etc
For a “no hot water” fault you may be asked:
1. Have you checked the water heater fuse or circuit breaker on the switchboard?
2. Have you checked that the water heater isolating switch is still switched on?
3. Have you recently changed your water heating tariff? etc
You will also be advised that should the fault be due to an equipment failure, overload,
or other fault within your installation you will be invoiced for the callout.
If a faults contractor is despatched to attend a no power fault they will not restore power unless the occupier is at home. This precaution is to ensure that appliances that may have been switched on when the power went off do not inadvertently become energised and endanger the occupants or their property.
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